Refund policy

Unboxing Video Requirement

For precautionary purposes, customers are strongly encouraged to record a complete unboxing video immediately upon receiving their parcel. The video should clearly show the package condition before opening and the contents received inside.

This unboxing video serves as important evidence in the event of damaged, defective, incorrect, or missing items. Claims submitted without an unboxing video may require a longer investigation period, as we may need additional time to verify the issue with our logistics and fulfillment teams.

While we will do our best to assist all customers, providing a clear unboxing video will help us process your claim more efficiently and ensure a faster resolution.

Return & Exchange Period

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 011-11547968. We’ll send you an instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 011-11547968. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at wawcollection.marketing@gmail.com.